My Horrible, Unresponsive and Poor Customer Service Experience with RCBC Bankard
It's already September and I haven't receive any updates coming from RCBC Bankard. I sent my inquiry multiple times (May 2015 and June 2015) with regard to my expiring RCBC JCB Bankard (my credit card is expiring in November 2015). I remembered I also sent an inquiry six months before the expiration date using the old RCBC email and it bounced back. Early January 2015, I noticed that I am not getting my online statement in my inbox until I went to their (new) website and sent another request to update my password because the system locked my account preventing me to access my online statement. I have two credit cards from RCBC - JCB Bankard and Mastercard. In 2013, I called them to terminate my cards since I will emigrate to USA. I can't recall the steps they want me to do but I told them I can keep the Mastercard since I can use it abroad while they can terminate the JCB Bankard since it is a local card. I kept waiting for instructions until I flew, I heard nothing! [capti