How right is the customer who blogs?

How right is the customer who blogs?
I've been browsing the net when I saw this article.

As a blogger, we must know on how to handle such kind of situations.
Let us be mature enough in some circumstances wherein we have to hold on and control our temper.

If we can't deal with the concern parties directly, then, I guess you have to think twice before ranting a post.

Why rant, when you can settle it solemnly? Take this article for example. 

Who do you think won? I guess  -- NONE of them.


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